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Herman Cook Volkswagen, Inc.

★★★★★(175)read reviews

1435 Encinitas Blvd, Encinitas, CA 92024

(760) 230-4915 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 5:30 PMTues: 7:30 AM - 5:30 PMWed: 7:30 AM - 5:30 PMThur: 7:30 AM - 5:30 PMFri: 7:30 AM - 5:30 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ Jesse LoVerme
My interaction on a new car aquisition with Herman Cook was fantastic. I worked with the fleet manager Allison - she was extremely pleasant and got me into my new car very quickly. It was the smoothest car dealer experience I have ever had. I could not be happier and I highly reccommend Herman Cook VW | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Karen Gawin
We visited Herman Cook VW in July while on vacation. We noticed our brakes did not feel solid while driving from Arizona to California. They got us in right away and replaced the brake pads quickly. Everything went smoothly. Great shop, great people! | Read Full Review
10/27/2024 12:00:00 AM | Google
★★★★★ Mathilde Micali
I had an outstanding experience at this dealership, thanks to Bill Kwait! He was incredibly helpful in guiding me to find a car that perfectly suited my needs. As a first-time buyer, I was unsure about the best options between leasing, financing, and owning, but Bill made the entire process so much easier for me. I'm thrilled to say | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Andrea Dashiell
THE best customer service I've experienced at a dealership - EVER! I purchased a Taos last year and have been so impressed and happy with the vehicle. The car buying process was a much more pleasant experience than what I've had in the past, and having the car serviced is a breeze! Thank you - I'm a VW convert for life. | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ Ellen Wier, MA, MT-BC
Amazing place. I LOVE my car. They worked with me to get me the best deal and the service rocks! Ricardo rocks! | Read Full Review
10/5/2024 12:00:00 AM | Google
★★★★★ Andrea Anderson
I always receive exceptional service and will continue returning whenever necessary. | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Bethany Tee
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10/4/2024 12:00:00 AM | Google
★★★★★ Valentina Du Pond
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10/1/2024 12:00:00 AM | Google
★★★★★ Lisa Finden
Everyone was very helpful, they communicated very well and my car was beautiful and clean when finished and running great. | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Mariela Fitch
The absolute best place to buy a vehicle and to have it serviced. I have been following Jesus Lopez since he was at another dealership and have referred family and friends to him. He is honest, fair and a pleasure to deal with. It’s not easy to go all the way to Encinitas to get the car serviced but I honestly have a lot of trust in | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Ernest
Always have been honest also great service and coupons | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ David Wennerstrom
A dealer you can trust, Ricardo in the service department took great care of my daughters car. | Read Full Review
9/29/2024 12:00:00 AM | Google
★★★★★ Marcy Colwell
Service department did a top notch job for us! | Read Full Review
9/29/2024 12:00:00 AM | Google
★★★★★ S lab
Family owned, accommodating, polite, and…mostly fair pricing!…. Brake and rotors pricing always gets me. I can usually get that done at a non vw mechanic for a better price. The warranty issue was a breeze and our other VW 60k service was a good value, with the service coupon online. Overall, a wonderful VW service shop-service advi | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ Carl Klinck
I had a great experience with Ricardo as Service Advisor and the whole team at Hermann Cook VW. He was friendly, polite and calm and explained everything very well. Will definitely come back to Herman Cook VW even though it’s a farther drive for me coming from the Lemon Grove area. | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ Dee Rose
I highly recommend service at Herman Cook VW!!! They have been operating for a long time so they are efficient in every sense of the word. Staff is ultra professional and friendly. My car’s service was done when they said it would be. The amenities there are generous with coffee and water. There’’s plug in for your computer to contin | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ Omar Peralta
I recommend this agency for the professionalism of all the staff, they make the client feel valued with great kindness and concern in solving the problems or interests of each client. | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ Crystal Mattingly
Ricardo Sanchez was very helpful when I brought my car in for service. He explained specific processes for how they do the inspections, brake flush, and went above and beyond to fix a recurring problem a different dealership couldn’t fix. I’m very happy with Herman Cook Volkswagen and their team! | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ John Allen
Always exceptional...10 out of 1010 service and staff | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ April Hayter de Lopez
Ricardo was extremely kind, explained things well and made it very clear as to the problem my car is having. He and I made a plan as how to proceed with my car’s issues which is comforting and doable. Thank you Ricardo! | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ Debora Dominguez
My lease was ending and I needed to start somewhere to figure out what I needed to do. I went on line to Herman Cook VW in Encinitas and filled out a form. That same day Annie MacPhereson called and I was able to tell her what I was looking for. She said they just happened to have that exact vehicle in stock. I told her I would be do | Read Full Review
9/22/2024 12:00:00 AM | Google
★★★★★ Steven Jacobs
Had an absolutely wonderful experience buying my new 2024 Jetta from Herman Cook VW. Everyone i worked with treated me like a member of the family, love the car and can’t say enough positive things about the entire process. Thank you so much! | Read Full Review
9/22/2024 12:00:00 AM | Google
★★★★★ Evan Charlesworth
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9/21/2024 12:00:00 AM | Google
★★★★★ Tim Hart
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9/21/2024 12:00:00 AM | Google
★★★★★ Sharon Ward
Bought a new Tiguan at Herman Cook Volkswagon! It’s my 3rd Volkswagon, i love the conveniences in their cars. One phone call to Annie and my son and I went down to test drive. Great office, friendly knowledgeable people, super interest rate, i got a deal!! | Read Full Review
9/19/2024 12:00:00 AM | Google
★★★★★ JASON LEON BASTROM
Always great service! Excellent service by Ricardo and staff. 5-stars! | Read Full Review
9/19/2024 12:00:00 AM | Google
★★★★★ Holly Wilson
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9/18/2024 12:00:00 AM | Google
★★★★★ Nohemi Vallejo
0 stars They didn't give my car back in time (2 days late). When they finally got it back to me, it started having issues it never had before. My advice is to take pictures of your engine and undercarriage before you bring it to this place. | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ Tom H
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9/17/2024 12:00:00 AM | Google
★★★★★ R.Sport Media
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9/17/2024 12:00:00 AM | Google
★★★★★ Tux Cat (Feverscratcher)
Overcharged. Didn’t wash the car as courtesy after repair done | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ Danny
I was just charged a very fair $89 for the exact same service that I was quoted $259 at the other local Carlsbad VW location. BEWARE! | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Ed Arakelyan
Thank you so much to Annie and Alfredo for helping me purchase my car today! | Read Full Review
9/14/2024 12:00:00 AM | Google
★★★★★ Lynnette Helton
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9/13/2024 12:00:00 AM | Google
★★★★★ Rafael Ramos
Service department is great and Ricardo is the best ! Always takes good care of us . | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Catalina Uhler
Had to bring my car in for a recall fix. Excellent service as usual- from ease of making an appointment to getting information from my favorite service advisor, Alan Joslin to top notch mechanics getting my car back to me in a timely fashion?? | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ Joel Robinett
Service exceeded our expectations! Allen did a great job for us finding a solution for our vehicle at an incredibly low cost. We are very grateful! | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ genevieve bolin
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9/11/2024 12:00:00 AM | Google
★★★★★ Roueida HOBEIKA MATIN
I had the best experience at this dealership, the team is welcoming, very helpful with people like me who doesn’t know much about cars. They totally tailor made the service and assisted every need. A special thank you to Jesus who guided me and helped me every step. Annie always available in person or over the phone. Alfredo who fina | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ Martin Summers
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9/9/2024 12:00:00 AM | Google
★★★★★ jesus lopez
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9/9/2024 12:00:00 AM | Google
★★★★★ Amber Mackintosh
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9/9/2024 12:00:00 AM | Google
★★★★★ Paula Mazza
Great service, trustworthy staff, quality work. Ricardo is the best! | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Janet Weinstein
Very efficient | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ David Toman
Herman Cook is a friendly car dealership. I was treated as a customer by the service manager. My car was ready on time. However, I was very disappointed with VW in two areas: 1. I need my wife’s and my ID4 existing key fobs set the same, however it would have been $225 for this SW only process! We already have the fobs. That is defin | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Jennifer Mcgraw
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9/6/2024 12:00:00 AM | Google
★★★★★ Kelly S
Above and beyond. These people listened and were able to fix everything I asked for. I have been using another local VW dealer for over 20 years but decided to give Herman cook a try after a few negative experiences there. I’m glad I did. I will be using them from now on. The quality of service is exceptional. | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Debbie Helm
Fast professional and friendly service. | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Haley Harvey
Horrible service and communication. Save your time and money and go somewhere else! | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Kelly Way
I had wonderful experience with Herman Cook dealership last week. After wasting my time with another local dealership for years, I needed to make a change. I’m really glad I did! Ricardo was such a pleasure to work with. He was professional, knowledgeable and didn’t just ‘recommend’ work that didn’t need to be done. They actually fix | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Mia Van Peenen
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9/2/2024 12:00:00 AM | Google
★★★★★ Mary Guerin
Had another great service experience at Cóok Volkswagen for my 10K mile check. Service was thorough and even even included a complementary car wash. Once again, I’m a very happy customer! | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Dianna Carberry
Great experience! The entire team is very helpful and really care about customer service. Annie is awesome! | Read Full Review
8/31/2024 12:00:00 AM | Google
★★★★★ Ken Troutman
It was great. Nice | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ matt kenson
Ricardo always takes good care of me! | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Matt Bushnell
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8/29/2024 12:00:00 AM | Google
★★★★★ Ricardo Avi Sanchez
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8/29/2024 12:00:00 AM | Google
★★★★★ Bree Aschbrenner
The service department at Herman Cook is consistently helpful, friendly and communicative! Ricardo especially. | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Chad Ress
Our salesperson Mike was easy to work with and went out of his way to make our purchase a positive experience. And the id4 so far is a fantastic vehicle. Highly recommend both. | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ Ellie Camarena
Friendly Sales Associates. Excellent Costumer service . | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ Dana Omiela
Herman Cook rocks! Probably one of the only service centers that actually practices Total Customer Care. From the moment I walked in, I was received and offered a bottle of water while they assessed my Passat for scheduled maintenance. They gave me an honest estimate with no surprises and Service Rep Ricardo made sure to utilize all | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ L Jack
Mike was very helpful and easy to work with! | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ melinda nevins
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8/26/2024 12:00:00 AM | Google
★★★★★ Ryan Dishaw
Ricardo was my service advisor and he was great! He was knowledgeable, efficient and communicated effectively on the repair and was spot on for how long it would take. | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Stacy Moreck
You don’t find top notch customer service like this anymore! I will be traveling the few extra miles to continue having my car serviced here. | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Mitch Burton
Eric and Allen were incredibly helpful as if I were a VIP customer.. My somewhat new Atlas overheated during a drive from Texas through the desert. They made sure things were good to go and even had all the highway road kill bugs washed off my SUV. Kudos to this dealership! I highly recommend them. | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Justine Fry
Diagnostic and repair were done very quickly and well - was told it may take a couple days but called same day, ordered parts and finished the next day | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ John Goodrich
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8/22/2024 12:00:00 AM | Google
★★★★★ ruben melgoza
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8/21/2024 12:00:00 AM | Google
★★★★★ Matt Cooley
Great folks to work with! Ask for Mike Sudik! | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Fred Rood
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8/20/2024 12:00:00 AM | Google
★★★★★ Amy Olson
Respectful and knowledgeable sales staff. The entire car-buying process was easy and low-pressure. | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Sara Viale
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8/19/2024 12:00:00 AM | Google
★★★★★ Rory Adams
Great experience buying a car from Herman Cook Volkswagen. Mike was professional and very helpful and it was a trustworthy/easy process. Would highly recommend! | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Olivia Arguilez
My husband and I were searching for the perfect SUV for our growing family and I had my heart set on a VW. We’d been to several other VW dealerships and NONE came close to the fantastic experience we had here. Bill was friendly, approachable, and patient with us and our 8 week old. We found the perfect Tiguan for us and are so please | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Monique Castillo
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8/18/2024 12:00:00 AM | Google
★★★★★ Vickie Easton
Alan Joslin is super! | Read Full Review
8/17/2024 12:00:00 AM | Google
★★★★★ Rachel Cohen
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8/17/2024 12:00:00 AM | Google
★★★★★ Kate Keese
On time and good customer service | Read Full Review
8/17/2024 12:00:00 AM | Google
★★★★★ Jose Carrillo
Everything was extraordinary, since the very beginning when I purchased my vehicle a year ago. Herman Cook Volkswagen has the best Customer Service and is second to none. I live in Chula Vista and the drive to Herman Cook is absolutely worth it. They are the best! | Read Full Review
8/17/2024 12:00:00 AM | Google
★★★★★ Catharine Hall
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8/15/2024 12:00:00 AM | Google
★★★★★ Jared Blommel
Worked with Bill and Margo to buy a car today and it was simply the best car buying experience I’ve ever had. No high pressure sales tactics, and they were accommodating, informative and helpful. We did the whole thing in less than 2 hours. | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Holley Voegtle
I bought my car from here and continue to bring it back if it needs service. Really nice guys in Service and they make all the difference. | Read Full Review
8/14/2024 12:00:00 AM | Google
★★★★★ Bianca Kam
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8/11/2024 12:00:00 AM | Google
★★★★★ Scott Busse
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8/11/2024 12:00:00 AM | Google
★★★★★ Victoria Too
Eric the service manager is superb and runs a smooth department. Ricardo the service advisor is a clear and patient communicator. Christian who drive the dealership shuttle is totally awesome. Great service all the way around!!! | Read Full Review
8/9/2024 12:00:00 AM | Google
★★★★★ Dana Gilchrist
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8/8/2024 12:00:00 AM | Google
★★★★★ Lynn & Diane Lightbown
Above board and honest. Eee are looking forward to great relationship | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Karinne Yahne
Despite buying by VW Jetta up in Northern California in 2018, Herman Cook has been keeping up with regular wear and tear and services on my VW since. Alan and his team are awesome. They always take the best care of my car and I appreciate how honest and helpful they are. I often feel scammed as a female bringing my car in and this is | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Luis Gutierrez Prieto
I bought my car a few months ago to “Herman Cook Volkswagen “ at Encinitas CA. Last week my brakes needed to be replaced; I thought that was unusual for the short time I had the car, so I I took it to the same “Herman Cook Volkswagen” hoping they would correct the problem for me without charging me or with a big discount. After 2 ho | Read Full Review
8/4/2024 12:00:00 AM | Google
★★★★★ Chris Lei
Excellent service for over a decade on two cars. Alan, Eric and their team have always taken great care (often on last min notice) to schedule me in as well clarify the value of any work needed (often being generous at times with diagnostic costs). You've made a loyal customer. Thank you again! | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Mehdi Djavanmard
This is the only dealership I have been that I feel good. Everyone is helpful and friendly. I will recommend this place to whoever who wants to get a new car. | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Barbara Steer
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8/1/2024 12:00:00 AM | Google
★★★★★ Marco Blasi
After long time coming at Herman cook is always worth it and always good service ,Riccardo is the only one I know and I really appreciate him ,he help me a lot ,thanks guys | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Alisa Schawikl
I really appreciated Allen‘s concerns to my situation. He was very kind and helpful. | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Jason Druxman
Friendly staff and oil change was completed within expected time. | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Luis Gutierrez
I bought my car a few months ago and everyone was nice and I was their best friend; the brakes on that same car failed and they want to charge me $800; I asked them to help me!!! And at that moment they stopped loving me and I was a complete stranger. Very bad experience.!!!!!! | Read Full Review
7/29/2024 12:00:00 AM | Google
★★★★★ Jennifer Guynn
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7/28/2024 12:00:00 AM | Google
★★★★★ Naomi Cundiff
My husband and I are very happy with the service we received at Herman Cook Volkswagen Inc. in Encinitas. The location was convenient and we appreciated working with our local car dealer. Bill was super helpful and ensured that our entire experience was optimal. | Read Full Review
7/28/2024 12:00:00 AM | Google
★★★★★ Andy 7816
Fast and easy car purchasing process despite all the documents to sign thanks to the competence and knowledge of the salespeople at Herman Cook VW dealership. | Read Full Review
7/27/2024 12:00:00 AM | Google
★★★★★ Sergio Bermudez
Ricardo is the best, great service attitude, caring for customers needs and attention to details. Keep the good work ! | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Cris Clear
Amazing Amazing Amazing service as always. Everyone is so kind and honest. Ricardo was my service advisor and there aren't enough words to describe how kind patience friendly he is. Although it's not ideal to say one likes getting their car serviced but I can honestly say that I truly enjoy going to get my car serviced because of how | Read Full Review
7/24/2024 12:00:00 AM | Google
★★★★★ Michael Ponce
After a few weeks of car shopping, we really became frustrated and we’re ready to put the purchase off for a few years. We happen to be in the area and decided to stop in the Volkswagen to look at the Atlas. Mike Sudik Must’ve seen us admiring the car in the showroom and he introduced himself to us. Right away, we can tell that Mike | Read Full Review
7/22/2024 12:00:00 AM | Google
★★★★★ Andres Carrillo
Super service! Great customer service and amenities… | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Katie Shores
Everyone at Herman Cook went above and beyond to make sure the car leasing process was as smooth as possible and to find my dream Atlas :) Highly recommend. They are great! | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Jordan Joiner
Great experience with 20k mile warranty tune up! | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Jens Keiser
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7/18/2024 12:00:00 AM | Google
★★★★★ Renee Garcia
Always a great experience and wonderful customer service at Herman Cook! | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ Vanessa Parra
Great dealership! Javier was super amazing at helping me choose a car and with my finance! Excellent service! Ask for Javier Belendez to sell you a car! | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Arvind Govindaraj
Excellent purchase experience ! I flew down to pickup a car and glad for the process that was very efficient and enjoyable. Thanks Javier and Connor ! | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Jose Yescas
Great staff nice people, And quick | Read Full Review
7/13/2024 12:00:00 AM | Google
★★★★★ Paola Incisa
Great experience. | Read Full Review
7/13/2024 12:00:00 AM | Google
★★★★★ Xin Huang
Mr. Bill Kwait is the best sales consultant I have ever met. He is very kind, exceptional, and customer-focused. He always goes above and beyond to meet the needs of his customers and is incredibly professional. I sincerely hope his company considers promoting him. 100 out of 100 service! | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Rodney Trinidad
Alan is very professional and thorough with his work. Takes the time to make sure whatever is covered with my warranty is taken care of. Thank you for great service! | Read Full Review
6/22/2024 12:00:00 AM | Google
★★★★★ Russell Watts
Mike the sales manager treated us with respect and is extremely knowledgeable. We are very satisfied with our new ID 4. This dealership has good people with integrity. | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Alfredo Alonso
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6/19/2024 12:00:00 AM | Google
★★★★★ Terry MIller
Just got home with my 2019 VW Golf Alltrack purchased from Herman Cook VW in Encinitas. It looks and performs like brand new. This is the second car that I've bought from this dealership. Cook is the place to go for a great deal on a certified VW. The only difficulty is deciding which car to buy as there are so many outstanding choi | Read Full Review
6/17/2024 12:00:00 AM | Google
★★★★★ Kalli Kruckenberg
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6/16/2024 12:00:00 AM | Google
★★★★★ Ray C
Facility and personnel are top shelf! The family run business still feels like a family run business done right! I highly recommended Cook VW for all your VW needs! | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ Mark Elliott
Consistent quality service. Thank you Herman Cook for all your great help and taking care of the warranty work on my TDI in a snap :) | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ Robert Johnson
Took my vehicle in for service and they did it timely and explained everything. The checkout process was quick and when the vehicle was pulled around, it was nice and clean. Very good experience. | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ ????? ?????????
Thank you guys for your great service | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ matt kenson
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6/15/2024 12:00:00 AM | Google
★★★★★ Dave Simons
Outstanding service. Car was ready and charged. Appreciate it! Hands down, the best customer service in Auto!! Alan was amazing at caring for the customer. Great staff in interaction with their customer. | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Stephen Malowney
Great customer service from Alan and his Manager Eric. All the staff was friendly and helpful and updated me on the work as it progressed. | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Rafael Ramos
Service department is great and Ricardo is the best !!!! | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Phil Weber
I used car edge buying service. It was a great experience. The dealership was wonderful knowledgeable on the EV good orientation, appreciating everything working and being great shape out the door. It’s nice when people are nice and and knowledgeable | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Monica Manzano
Alan was very kind and helpful during my experience. | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Ali Bahrami
Very friendly, courteous, and knowledgeably staff. I highly recommend using Cook VW if you live in San Diego area. They wash your vehicle after the service for free, unlike the other VW dealers charging you $24.95 and have your vehicle ready on time. | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ John Brotherton
| Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Kevin Mathy
Always great customer service and prompt repair time | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Rui Hu
Just bought a car from Hermon Cook Volkswagen yesterday. I’m very satisfied with their services. | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ Sarah Aguilar
Alan and the team at VW Herman Cook were responsive and helpful. | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ Christian Mouritzen
Herman Cook VW does a great job in getting you scheduled for service the same day or next morning and is always available to provide time and cost saving recommendations. They are easy to work with, inform you quickly of any issues, work with you on costs, and have your car ready when they say they will. It is a great place providing | Read Full Review
6/3/2024 12:00:00 AM | Google
★★★★★ Emery Mares
| Read Full Review
6/3/2024 12:00:00 AM | Google
★★★★★ Kiki Stafford
Javier Belendez came in and saved the day! We were looking for a preowned iD4 car for our daughter. The whole experience with the dealership was less than desired. We were not getting the help we were hoping for until I walked on to the lot (again) and this wonderful man, Javier was so kind, saw my frustration and wanted to help. He | Read Full Review
6/1/2024 12:00:00 AM | Google
★★★★★ Judith Seid
The service department at Volkswagen is the coolest ever! ?? I've worked with Alan, Ricardo, and Eric. I totally trust them, which isn't always the case at a car dealership. I have an ID 4 which is got all the fancy stuff and I am so happy I can stop by and get anything I need taken care of at any time, even my dumb questions about th | Read Full Review
6/1/2024 12:00:00 AM | Google
★★★★★ Angelica Reynoso
Excelente servicio y trato amable me encanto mi auto | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Todd Juneau
Took good care of my daughter’s 2018 Tiguan with the 70K service. Found the car needed a slight alignment which I appreciate since the tires are relatively new. | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Alexander Corondoni
Great service very little down time | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Loren Edwards
Excellent service again in now leasing my second Tiguan from Herman Cook. Both my first salesman, Bill Kwait and my second Ray Reel, were extremely professional, attentive, and knowledgeable. They were both conscientious of my needs and desires, made no pass to upsell or try to sell what they had on hand, and made the entire process | Read Full Review
5/27/2024 12:00:00 AM | Google
★★★★★ Dorinda Francois
I had a great experience! Dealership is easy to access, clean, and despite limited parking on the lot, had an adequate selection of cars to choose from. Every staff member that helped with my purchase and everyone I observed was friendly, professional, considerate of the customer’s time and efficient and careful with paperwork. I hig | Read Full Review
5/26/2024 12:00:00 AM | Google
★★★★★ Ashley Sheurs
| Read Full Review
5/25/2024 12:00:00 AM | Google
★★★★★ Conchita Yescas
The entire team is professional and knowledgeable! Jesus Lopez, sales manager, and his sales team and finance director, Alfredo Alonso were all dedicated to our needs! Overall, great experience! | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ PHC
Quick friendly & efficient. | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ Mehrdad Kiani
Personal service, professional friendly service. | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Astrid Fleischer
| Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ David Johnson
| Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Tanya Fortuna
| Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ David Hill
Ricardo Sanchez in service is beyond compare. He consistently goes above and beyond for us. I’ve never had a service representative take the time and effort to get repairs done while minimizing my economic impact as Ricardo has done time after time. No place better not anyone better than Ricardo at Herman Cook Volkswagen. | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Norman Miller
| Read Full Review
5/19/2024 12:00:00 AM | Google
★★★★★ Mickey Christian
Excellent | Read Full Review
5/19/2024 12:00:00 AM | Google
★★★★★ Philip Badal
| Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Eddie Gates
The 80k service was recently completed. Ricardo was outstanding. Thank you so much team Herman Cook VW. | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Todd Strain
Employees at Cook VW were Wonderful | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Richard Arlen
First time going to this dealership. Appt was on time and work done to my satisfaction. I do recommend this dealership. | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Molly Hundt
The team was great! Took great care of my car and even gave it an incredible handwash at the end of my maintenance. Very impressed and happy with the entire team! | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ shabnam shaffer
| Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Akshay Kumar
Bought new ID4 from here, very bad experience overall. Finance guy was very rude to the family and asked me why I brought my baby to the dealership and should have left him at home. Just as I drove the car home after purchase, found some alignment and rattling noise at high speed issues, dealership refused to cover that under warrant | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ christine maciulla
| Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Gaby Romero
Mr Ricardo Sanchez help to us a lot. Very satisfied with my last car appointment. Maria Romero | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ John Allen
Always exceptional...10 out of 10 service and staff | Read Full Review
5/12/2024 12:00:00 AM | Google
★★★★★ Terra Rollins
| Read Full Review
5/12/2024 12:00:00 AM | Google
★★★★★ amy Lane
| Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ David Oyen
| Read Full Review
5/9/2024 12:00:00 AM | Google
★★★★★ Kazuhiko Shirai
EV tax credit support was bad for my purchase at the beginning of January 2024. | Read Full Review
5/7/2024 12:00:00 AM | Google
★★★★★ Fox Russell
Herman Cook VW has an outstanding service department, setting up service appointments are very easy and your car will be returned to you washed and running like the day you bought it. The technicians are experts and know VW. The service department will always get you the best value for unexpected problems by getting VW to help keep t | Read Full Review
5/5/2024 12:00:00 AM | Google
★★★★★ James Benedetti
Ricardo Was very helpful and we were please at the quickness of the service. | Read Full Review
5/4/2024 12:00:00 AM | Google
★★★★★ ivy brownell
Great service as always. Ricardo and Alan got me in in out of Service very quickly and addressed any concerns I had. Thanks again for the great service. | Read Full Review
5/4/2024 12:00:00 AM | Google
★★★★★ Alfonso Frias
Excellent service! | Read Full Review
5/4/2024 12:00:00 AM | Google
★★★★★ Eric Clark
Excellent timely service. | Read Full Review
5/2/2024 12:00:00 AM | Google
★★★★★ Sabi Kent
| Read Full Review
5/1/2024 12:00:00 AM | Google
★★★★★ Jose R
Jesus Lopez (sales manager) and Anne Macpherson. Outstanding customer service and very knowledgeable. Will recommend them to all my family and friends | Read Full Review
4/29/2024 12:00:00 AM | Google
★★★★★ Leandro Brandao
| Read Full Review
4/27/2024 12:00:00 AM | Google
★★★★★ Pool Cleaner
| Read Full Review
4/26/2024 12:00:00 AM | Google

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