Save on Vehicle Service & Repair at Your Local Dealer Near Tyler

★★★★★ Angie ONeal

Everytime I go in for an oil change or anything they are always helpful and very respectful. I got my VW Tiquan there and love it . | Read Full Review

4/18/2025 12:00:00 AM | Google

★★★★★ Spence Mcdonald

Excellent service department. Best I have ever dealt with. Warranty didn't want to cover part. Patterson service team fought to make it happen at no charge to me. | Read Full Review

4/16/2025 12:00:00 AM | Google

★★★★★ Ronald

The Service Advisor (Austin?) was very prompt and up front. The service was quick but thorough, and the price was reasonable. The dealership itself is nice and very comfortable. Lots of things to see and do while waiting for your car. I like it that I could see their technicians while they are working on my car. I come here to have m | Read Full Review

4/16/2025 12:00:00 AM | Google

★★★★★ Schad Haney

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4/15/2025 12:00:00 AM | Google

★★★★★ Cory Whyte

Friendly staff, great service! Scott in the service department was very thorough and helpful! | Read Full Review

4/14/2025 12:00:00 AM | Google

★★★★★ Tee Money

Walked in sad and no hope came out happy and new goals thanks Patterson of Tyler and my salesman Big AL | Read Full Review

4/12/2025 12:00:00 AM | Google

★★★★★ Kyle

The staff here are amazing at what they do and work for your needs !!!! Go to Patterson Wolkswagon you won't regret it ! | Read Full Review

4/12/2025 12:00:00 AM | Google

★★★★★ Vicki Martim

Had car serviced and got a new battery...all went well! | Read Full Review

4/11/2025 12:00:00 AM | Google

★★★★★ Eric Pawlak

Trevor and staff were great. They were all easy to work with and even stayed well after-hours to assist. | Read Full Review

4/11/2025 12:00:00 AM | Google

★★★★★ Kim Kennedy

I was very pleased with Patterson. The sale wasn't pressured, and I feel that it was honest. The prices were comparable to others, maybe even less. After visiting others, we went back to Patterson and test drove another truck. That one I bought. I dreaded waiting for all the paperwork, but it was completed quickly and efficiently | Read Full Review

4/10/2025 12:00:00 AM | Google

★★★★★ Colin Phillips

Contacted Patterson about a safety recall and to get some repairs done, booked in car but the parts were not available. I was to be called back but didn't get a call. Months later I contacted Patterson's and explained I was waiting on call back re the safety recall and to also book in car for annual service. I got a very good respon | Read Full Review

4/10/2025 12:00:00 AM | Google

★★★★★ Anna-Dashuri Corporation

My experience was horrible! The service guys argued with VW warranty department stating they did not want to fix my clutch issue due to “user error…clutch extremely burned!” However, VW Warranty agreed to go ahead and fix the issue. Unfortunately, the men who worked in the service department did not want to listen, or adhere to the r | Read Full Review

4/10/2025 12:00:00 AM | Google

★★★★★ Walt Bechtol

Great experience , I was always well informed | Read Full Review

4/8/2025 12:00:00 AM | Google

★★★★★ Kodi Wright

I always set up an appointment online a few days before, makes everything else so easy. | Read Full Review

4/8/2025 12:00:00 AM | Google

★★★★★ Robert Perez

My experience with Patterson Volkswagen of Tyler was excellent. The staff was very helpful and courteous to every one of my needs. I appreciate all that they did to get everything corrected and promptly get me on my way. This is a excellent and wonderful dealership. | Read Full Review

4/8/2025 12:00:00 AM | Google

★★★★★ Cambry Andreason

Very precise! Excellent service and communication alongside a staff that stands behind their employees and customers no matter what! Very grateful. | Read Full Review

4/7/2025 12:00:00 AM | Google

★★★★★ Georgia Davidson

The service department was exceptionally helpful and thorough. | Read Full Review

4/7/2025 12:00:00 AM | Google

★★★★★ Esme Guajardo

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4/7/2025 12:00:00 AM | Google

★★★★★ Delores Jamison

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4/7/2025 12:00:00 AM | Google

★★★★★ Laci High

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4/5/2025 12:00:00 AM | Google

★★★★★ Chip Chilton

A real 5 star dealer. Just excellent. | Read Full Review

4/2/2025 12:00:00 AM | Google

★★★★★ Marie Morgan

Honest and reliable. | Read Full Review

4/1/2025 12:00:00 AM | Google

★★★★★ Nikki Huml

After taking my VW in for an oil change, a week later I was driving off in a Land Rover Discovery because Cody White is really good at his job! He was great with follow up and he was extremely patient with me, as I really had no desire to look for another vehicle. Let’s just say, the numbers worked and I am so happy he reached out! G | Read Full Review

3/31/2025 12:00:00 AM | Google

★★★★★ Katarena Wachter

The most grateful and delightful experience I have ever had with any car dealership. Thanks to John and Greg they went beyond for me and my family. I know I will be going back for future references. Thank you all for your kindness, patience and overall support. | Read Full Review

3/24/2025 12:00:00 AM | Google

★★★★★ Linda Posey

This was one of my better experiences buying a new car. Trevor made everything easy and answered all my questions. If I had a concern he addresses it immediately. Love my new car. Thanks again. | Read Full Review

3/22/2025 12:00:00 AM | Google

★★★★★ April Aldredge

Purchased a lightly used VW in 2023 AND purchased the "best" option for warranty/repairs. Have had a few instances where what I thought would be covered for maintenance is not, and this is not at all disclosed in what you are getting as far as paperwork goes. You find out when you call to schedule service that, "oh, that's not covere | Read Full Review

3/11/2025 12:00:00 AM | Google

★★★★★ Wally Breuer

Lack of communication and keptcar 4 days instead of 2 | Read Full Review

3/9/2025 12:00:00 AM | Google

★★★★★ Brenda Rodriguez

Service department has been terrible. Specifically the manager or whoever it is that is in charge. Went December 2024 to get my car checked because of the engine light. All they did was clear the code (which I had mentioned I already did, and after driving it a few miles it would just come back on). Well no one drove the car to “test | Read Full Review

3/9/2025 12:00:00 AM | Google

★★★★★ Chris Robinson

Recently purchased a truck from Patterson Volkswagen and couldn't be happier with the experience. My salesman, Trevor, was very helpful and made the process smooth and stress-free. I highly recommend Patterson and Trevor! | Read Full Review

3/5/2025 12:00:00 AM | Google

★★★★★ walter breuer

They fixed my car...... Everything else about the experience was awful. Bad communication, 4 days for a 6 hour fix, $175 an hour and a 3% CC fee on top of it. On hold for 10 minutes a time every time I called in. This service department needs some help. | Read Full Review

3/5/2025 12:00:00 AM | Google

★★★★★ David Cochran

I had a wonderful salesman by the name of Trevor Lawrence great guy this lease that we were doing for me got real complicated and he never wants complained or did anything to make me feel like they were just trying to blow it off had a great attitude and he just never stopped until he got it done This is the kind of people you need t | Read Full Review

2/28/2025 12:00:00 AM | Google

★★★★★ Lydia Flores

This dealership is amazing. They are willing to work and build a deal with you on your brand new Volkswagen. Look for Cody!!! He’s the best car sales man and truly looks out for the customers best interest. Thank you Cody and Patterson for the best car buying experience, and for working with my budget! | Read Full Review

2/28/2025 12:00:00 AM | Google

★★★★★ Thomas Brown

Definitely have to LISTEN BETWEEN THE LINES here. | Read Full Review

2/24/2025 12:00:00 AM | Google

★★★★★ Haley Gandy

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2/21/2025 12:00:00 AM | Google

★★★★★ tyler elumbaugh

I worked with Cody today and I will say I’ve purchased a ton of vehicles in the past but never once has it been as easy , such a simple process as it was today … the entire team at this location was nice and really makes you feel like family , Cody and Greg both went above and beyond to make sure we were fully aware and satisfied wit | Read Full Review

2/17/2025 12:00:00 AM | Google

★★★★★ tyler elumbaugh

I worked Cody today and I will say I’ve purchased a ton of vehicles in the past but never once has it been as easy , such a simple process as it was today … the entire team at this location was nice and really makes you feel like family , Cody and Greg both went above and beyond to make sure we were fully aware and satisfied with our | Read Full Review

2/15/2025 12:00:00 AM | Google

★★★★★ Chaunacie Mccoy

Thank you again for your help Trevor!! Your friendly and caring approach made the process very easy for me. I’ll definitely recommend your services to family and friends ?? | Read Full Review

2/12/2025 12:00:00 AM | Google

★★★★★ Kara Delaine

This staff is incredible! Highly recommend for sales and service! | Read Full Review

2/6/2025 12:00:00 AM | Google

★★★★★ McKenna Cassels

Trevor was AMAZING! He made the entire process smooth, talked me through everything, and got me in exactly what I wanted. I am so thankful! | Read Full Review

2/2/2025 12:00:00 AM | Google

★★★★★ Amanda Thompson

Love my new car! Trevor was very helpful and explained everything to make sure I understood. Great deal as well, would definitely recommend. | Read Full Review

1/28/2025 12:00:00 AM | Google

★★★★★ Ray Bockover

Apparently, they have absolutely no respect for people with disabilities. They use handicap parking to deliver new cars and looks like employees park there too without placards. Such disrespect. | Read Full Review

12/23/2024 12:00:00 AM | Google

★★★★★ Robert Simon DDS

If you are in the market for a VW car do yourself a favor and ask for Cody. Great experience overall and very nice guy to work with. I can’t remember the guys name that did financing and paper work with me but he made it a very smooth process. Thanks VW Patterson! | Read Full Review

12/21/2024 12:00:00 AM | Google

★★★★★ Petrice Young

I've been with Patterson Volkswagen since 2021 and have received top notch service! Trevor Lawrence was knowledgeable, patient, curtious and attentive. He not only listened, but was sure to get me exactly what I wanted! Highly Recommended ?????????? | Read Full Review

12/16/2024 12:00:00 AM | Google

★★★★★ Md. Bijoy

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12/15/2024 12:00:00 AM | Google

★★★★★ Courtney Harrington

I can’t thank Trevor enough for the time and attention to detail that he devoted to making sure we got everything we were looking for. He was knowledgeable and accommodating. We can’t recommend him enough, and hope the next time we’re in the market for a new car that he’s still there to take care of us. | Read Full Review

12/14/2024 12:00:00 AM | Google

★★★★★ Marisa Harnden

Trevor was really awesome and a big help throughout this process. There were a few bumps in the road, but he was able to keep me updated and address all of my concerns with the vehicle. Just picked it up today and I love it. | Read Full Review

12/9/2024 12:00:00 AM | Google

★★★★★ PJ Ericson

Cody was my sales rep. From the first moment we spoke his only concern was my wants and needs. He provided any and all info requested, set everything up from test drives to financing. I got an amazing deal on a gorgeous fully loaded Tiguan. Trade in was more than fair. The paperwork which is usually a real pain was easier than I | Read Full Review

12/8/2024 12:00:00 AM | Google

★★★★★ Marisa Harnden

My salesman was a great guy I have no quarrels with him. However, how this place is run on the other hand I do have a few things to say about that. Let me just start off by saying, It’s been a week and I still have not gotten my vehicle. I’ve been having to pay out of pocket for Ubers to school. I was originally told it would be rea | Read Full Review

12/4/2024 12:00:00 AM | Google

★★★★★ Andre Simmons

Cody was absolutely fantastic to work with! Cody made the process quick and stress-free. He was knowledgeable, friendly and went above and beyond to get everything we wanted. I’d highly recommend Cody for anyone looking for a new car at Patterson VW. | Read Full Review

11/26/2024 12:00:00 AM | Google

★★★★★ Holly Trest

Absolutely the best buying experience I've ever had! Trevor was super to work with. He was upfront, honest and kind through the buying process! The sales manager and general manager are top notch! I Absolutely recommend buying from Trevor and Patterson VW a million percent! | Read Full Review

11/25/2024 12:00:00 AM | Google

★★★★★ Carson Smith

Cody was very patient and persistent at getting me what I needed. Great experience overall. | Read Full Review

11/25/2024 12:00:00 AM | Google

★★★★★ Rust mine Demon

The staff here was very friendly, especially Trevor, they helped me find a car that suited my needs and gave me a better deal than I was ever expecting. Thank you Patterson Volkswagen for your great work | Read Full Review

11/14/2024 12:00:00 AM | Google

★★★★★ Geoff Sirkel

The absolute best car buying experience I have ever had. I would 100% recommend. They were easy to deal with, got me exactly what I was looking for, and the process was painless. I worked with Cody as my salesman and he did great! | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ linkstew

Good experience! Worked with Cody and he was really nice. | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ javier olivas garay

Trevor did a great job making a smooth deal we were in and out | Read Full Review

11/2/2024 12:00:00 AM | Google

★★★★★ Barbara Gibson

Cody was amazing. Very patient and informative. | Read Full Review

11/1/2024 12:00:00 AM | Google

★★★★★ Angel Johnson

I brought my Tiguan here for a diagnostic. I was referred to this dealership. I called ahead of time and spoke with Todd. I explained what was going on. He told me to ask for him when I brought it in. Long story short while on the phone with the shop that referred me to the dealership I was spoke to extremely rudely at the dealersh | Read Full Review

10/27/2024 12:00:00 AM | Google

★★★★★ alicia j.

today i worked with Cody and got a brand new volkswagon atlas cross sport, he was so kind and so patient and laid all of my options out for me. he was very knowledgeable about all of the vehicles and he showed me every single feature on every car i wanted to see. i am so grateful i had the pleasure to work with Cody and the financial | Read Full Review

10/21/2024 12:00:00 AM | Google

★★★★★ Salem Cull

Service department is horrible. The service writter I dealt with was rude and condescending. It should not take all day to change oil. | Read Full Review

10/17/2024 12:00:00 AM | Google

★★★★★ Cheyenne Myers

Trevor was an absolute blessing to work with. We had an almost IMPOSSIBLE situation and he turned it completely around and got us in something we didn’t think was possible. He was very kind and extremely knowledgeable about the ends and outs and even educated us further on the basics of credit. He was very professional and very try p | Read Full Review

10/16/2024 12:00:00 AM | Google

★★★★★ Katavia Upshaw

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10/16/2024 12:00:00 AM | Google

★★★★★ raymundo garcia-velez

Trevor was very helpful and patience ,very knowledgeable and everything was a great experience.thank you | Read Full Review

10/15/2024 12:00:00 AM | Google

★★★★★ Wanda Callaway

We enjoyed working with Demitri, Greg and Cord. Very happy with our new VW and customer service was great…we developed a relationship that provided and will continue to provide good service! | Read Full Review

10/12/2024 12:00:00 AM | Google

★★★★★ I. Itz

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10/8/2024 12:00:00 AM | Google

★★★★★ Robert Smith

I had an awesome experience with Cody. He could not have treated me better. I came in really needing a newer, more reliable vehicle. I let him know what I was looking for, what I was looking for in a monthly payment and he made it all work. In the end, I got a vehicle that I love to drive, a 2018 Jeep Cherokee Trailhawk. | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ abainfrance

Wonderful service on our 2021 Tiguan...everyone went above and beyond to resolve my issue. Instead of just fixing the part that was bad, they explored everything else that could have been damaged to make sure there would be no issues down the line. And I still got the car back the next day! | Read Full Review

9/29/2024 12:00:00 AM | Google

★★★★★ Dasie Phillips

I went in for a regular oil change and left with a brand new Taos. Felt that I was treated right and our salesman Marcos Martinez was super. I will admit I have not always been happy with the service department but hopefully it will go smoothly from now on. | Read Full Review

9/28/2024 12:00:00 AM | Google

★★★★★ Bonnie Cain

Patterson VW has given me great service each time I have taken my Jetta in for servicing! | Read Full Review

9/28/2024 12:00:00 AM | Google

★★★★★ Domonique Fields

Very nice place and the people are really cool!! Cody And Dimitri make an awesome sales team!! Keep being great at what it is you do and that’s making people smile and leave Happy. | Read Full Review

9/28/2024 12:00:00 AM | Google

★★★★★ Kamar Snoubar

Perfect | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ vintagefire 77

Good place, nice people. Got my car done fast, technician was super cool an awesome. Would come back to him anytime | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ jacey

They always work efficiently to get my car in & out when needed!!! | Read Full Review

9/24/2024 12:00:00 AM | Google

★★★★★ Amanda Bowen

Always a good experience. | Read Full Review

9/24/2024 12:00:00 AM | Google

★★★★★ Robert Sutherland

My wife’s Jetta had a blow out. The tire had sidewall damage and wasn’t repairable. Patterson VW did an excellent job of getting my car in and back on the road. Thank you! | Read Full Review

9/19/2024 12:00:00 AM | Google

★★★★★ amyduquette

Very friendly and helpful staff. Scott was great to work with. | Read Full Review

9/19/2024 12:00:00 AM | Google

★★★★★ justin wells

Great service, great communicators, and always helpful! JW | Read Full Review

9/17/2024 12:00:00 AM | Google

★★★★★ Shane Hunsinger

I have my vehicle serviced regularly at Patterson Volkswagen of Tyler. It is quick, affordable, and their service is great. While I wait, I work using the complimentary wi-fi and enjoy complimentary coffee. | Read Full Review

9/17/2024 12:00:00 AM | Google

★★★★★ Nicole F

Took 3 hours for multipoint inspection and to put a filter in, hoping when I go in Monday it won't take that long to do a alignment. Lacie is sweet, one of the service men is sweet and the front desk service man is sweet | Read Full Review

9/17/2024 12:00:00 AM | Google

★★★★★ Melissa Thomas

Excellent!!! 10/10 | Read Full Review

9/16/2024 12:00:00 AM | Google

★★★★★ Robert Green

Very professional and fair - | Read Full Review

9/14/2024 12:00:00 AM | Google

★★★★★ Raul Avila

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9/13/2024 12:00:00 AM | Google

★★★★★ Rhonda Gordon

HORRIBLE SERVICE!!! The only reason Volkswagon of Tyler gets a rating of one star is because that's the ONLY way I can leave a review. Service Department is TERRIBLE! I have been working with them since July with an issue regarding my engine. They work very slow, are inconsiderate of your time & give several excuses on why they don' | Read Full Review

9/13/2024 12:00:00 AM | Google

★★★★★ Raychyl Ross

Was able to get in this morning for an oil change without a long wait, and received courteous service. | Read Full Review

9/11/2024 12:00:00 AM | Google

★★★★★ Judyann Noble

We purchased a pre owed vehicle last Saturday and had the most amazing sales experience with Cody White. He is one of the nicest and personable sales professionals I’ve dealt with in over 50 years of buying history. Cody is just down to earth, honest, kind, and respectful. He answered all our questions and reviewed the vehicle his | Read Full Review

9/11/2024 12:00:00 AM | Google

★★★★★ Marcha Davis

Hayden very friendly | Read Full Review

9/11/2024 12:00:00 AM | Google

★★★★★ Chun Chen

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9/11/2024 12:00:00 AM | Google

★★★★★ Paul Ernest

Patterson VW fixed my car up and got me back on the road. | Read Full Review

9/11/2024 12:00:00 AM | Google

★★★★★ Shannon Peek

Well my car had an oil leak so I took it in to have it checked, then told that it was a bad leak. Could I get a ride?? Called and had family drive the hour and a half to pick me up. Not offered a rental or nothing then a week and a half later they called and said it was ready and I got someone to take me back up there and they said i | Read Full Review

9/11/2024 12:00:00 AM | Google

★★★★★ Glenda Buell

First time to have my car serviced at Patterson Volkswagen, the personal were very friendly and helpful, while I was waiting . First person I met was Scott, he kept me informed regarding my car, I was thankful that he listened and was willing to explain the reason for my concern. I will be taking my car back, a big thanks to the au | Read Full Review

9/10/2024 12:00:00 AM | Google

★★★★★ Dan P

terrible service department. total lack of respect and accountability. took them 2 weeks to reset an immobilizer with a scheduled appointment, got nothing but excuses. couldn't figure out how to charge the correct total. be extremely careful when paying them, they may well just overcharge you. if you call to ask for the overcharge to | Read Full Review

9/7/2024 12:00:00 AM | Google

★★★★★ C B Brunson

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9/6/2024 12:00:00 AM | Google

★★★★★ Cody Barton

They were quick to fix it so that’s great! I felt like the price was really high though for a part that cost $14. At the end of the day I got my car back quickly just had to pay a pretty penny for it. | Read Full Review

9/6/2024 12:00:00 AM | Google

★★★★★ Patty Amaro

Scott was very helpful! | Read Full Review

9/5/2024 12:00:00 AM | Google

★★★★★ David Maberry

Steve was great coordinating the repair of my fleet car and accurate with repair estimate and time needed to repair. Good experience overall! | Read Full Review

8/31/2024 12:00:00 AM | Google

★★★★★ Callie McCuistion

Marcos and Greg ALWAYS make sure I’m taken care of, and go above and beyond every. time. | Read Full Review

8/30/2024 12:00:00 AM | Google

★★★★★ Saundra Davis

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8/30/2024 12:00:00 AM | Google

★★★★★ Lauralynn Wagner

The staff were friendly & kind & helped me immediately. The service to replace my battery was also quick and efficient, and I was in and out within an hour. Overall, I had a very good experience. | Read Full Review

8/29/2024 12:00:00 AM | Google

★★★★★ Alesha Thompson

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8/29/2024 12:00:00 AM | Google

★★★★★ brandon hunt

I recently visited the Volkswagen dealership in Tyler, TX, and had an exceptional experience thanks to Scott's outstanding service! He was knowledgeable, friendly, and went above and beyond to ensure I found the perfect vehicle. Scott took the time to understand my needs, answered all my questions, and made the entire process seamles | Read Full Review

8/27/2024 12:00:00 AM | Google

★★★★★ Bryant Kelley

Scheduled me to bring in my car for a recall. Worked to promptly fix the issue and returned my car to me after cleaning the outside. Good service. | Read Full Review

8/27/2024 12:00:00 AM | Google

★★★★★ Jacob

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8/26/2024 12:00:00 AM | Google

★★★★★ Jim d'Griz

Appointment scheduled, no parts available except for an allotment for an appointment not onsite…part should have been reallocated to the appointment in attendance and pushout appointment not onsite… Verify night before parts availability and contact customer if no parts available…many customers drive hours to find out they cannot be | Read Full Review

8/26/2024 12:00:00 AM | Google

★★★★★ mike snyder

Cody & Marcos were GREAT!! They treated my wife & I with respect. For two fairly new Volkswagen owners they provided us with knowledge brought us car after car to test drive. They stayed after closing to get the deal done. I would recommend them to everyone who wants a beautiful vehicle & fantastic service…go to Patterson Volkswagen | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ rip duncan

A unknown charge of $398 Nito/road hazard was added to original agreed trade amount. Never informed until after 3 hour wait on paperwork and my tool box to be transfered. This is unethical and dishonest and I feel Ishould be refunded the amount. In over 2 weeks no answer from branch manager with any type communication. This type of | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Juan Neira

My experience has always been amazing with this dealership. Everyone has always been very respectful and very informative. Thank you for always being amazing. | Read Full Review

8/23/2024 12:00:00 AM | Google

★★★★★ ARG

If I could leave ZERO stars that's what I would leave. Buying the car was an easy process with no problems. However , the communication afterward for all of the service and repairs is nonexistent. You have to leave it there for days, even if you had an appointment. If you want an update you have to call them. I absolutely Do NOT | Read Full Review

8/23/2024 12:00:00 AM | Google

★★★★★ BFS S

This is by the worst ever dealership I have ever dealt with. It started with me dealing with Marcos. He was then off today and Haden took over. I spoke to him after he introduced himself as "finance manager". He said he will email me the purchase order "within 5 minutes". 4 hours passed and I texted him 3 times and no answer. I call | Read Full Review

8/21/2024 12:00:00 AM | Google

★★★★★ kenneth scott

Outstanding service on my latest visit, in and out within a couple of hours, staff was professional and friendly. | Read Full Review