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Pohanka Volkswagen ofRitchieStation

★★★★★(90)read reviews

1720 Ritchie Station Ct, Capitol Heights, MD 20743

(301) 850-5189 Ask About Our Service Specials!

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Customer Reviews

★★★★★ Charles In Charge
Andrea will be forever the greatest service advisor of all time at this dealership. She always make sure I get top-tier experience. I love the new video feature where the technicians explains the work that have done and shows recommendations. | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Patrice Scott
Scheduled an appt for an oil change. Quick service and professional staff. | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ R RM
I usually take my Cross Sport to Pohanka VW in Capitol Heights MD. The customer service there isn't the best and they always try to price gouge you. I had an issue with me ACC lane assist and I called them and they told me it would be an all day job. I already knew what was wrong with it because I plugged in my OBD eleven and it t | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ DMV Nation95
I’ve been going to this location for about 2-3 years now since I brought my first VW. I love the environment at this location it’s very peaceful the employees are very respectful and friendly and the service department is amazing my favorite guy to go to is Zack he is every helpful and welcoming and the service manager is very nice | Read Full Review
11/9/2024 12:00:00 AM | Google
★★★★★ R RM
I usually take my Cross Sport to Pohanka VW in Capitol Height MD. The customer service there isn't the best and they always try to price gouge you. I had an issue with me ACC lane assist and I called them and they told me it would be an all day job. I already knew what was wrong with it because I plugged in my OBD eleven and it to | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Sintondji Oussou
Great experience at PW, service was quick and professional. He kept me informed throughout. Work completed on time. Will return! | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ wesley stanley
The people there are amazing great energy very very helpful and they take the time with you. you don’t feel rushed | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Rabi Lee
Great customer service. Keep the customer updated at routine intervals | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Dandra Williams
I was told by my salesman I could take my car to be serviced on a Saturday and when I got there at 8 in the morning I was told something different. Thank goodness for me I had to get my tags also. By the time my tags were out on and my car sent through the wash the gentleman came and told me his manager had just come in and would be | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Gwen Payne
Being VW owner for the past 30 yrs in the DMV area, my recent service at Pohanka Capitol Heights was OUTSTANDING from beginning to end! Facility was clean & very accommodating (tv, charging station, clean restrooms, complimentary hot drinks, vending machines). The Showroom was clean & staff courteous & professional. Pohanka has g | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Tabatha Akins
Bought both my brand new vehicles from here. I love Volkswagen. | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Just RealEstate
This is by far the most bizarre case I have ever encountered in my life. I see a promotion on television advertising the Volkswagen Taos for 0% Interest for 60 months for well qualified buyers good through July 1st 2024. I go into the Pohanka dealership located at 1720 Ritchie Station Ct. on June 28th and inquire about the promotio | Read Full Review
10/30/2024 12:00:00 AM | Google
★★★★★ Chauna Anglin
My service rep Denise kept me up to date of what was going on with my vehicle the place was clean customer service was excellent I enjoy going there, they took excellent care of my vehicle while I was being serviced thank you | Read Full Review
10/25/2024 12:00:00 AM | Google
★★★★★ Sarah Muldrew
Everyone throughout the entire dealership was extremely friendly. As each member of the dealership walked by, they each checked on me and asked if there was anything I needed. I was kept informed of the progress on my vehicle and sent home with my vehicle as soon as the service was completed. I would highly recommend Pohanka Volkswag | Read Full Review
10/25/2024 12:00:00 AM | Google
★★★★★ Daniel Burkleca
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9/25/2024 12:00:00 AM | Google
★★★★★ Delcina Anderson
My visit to Pohanka Volkswagen was very positive. They diagnosed the issue and repaired my vehicle quickly and efficiently. The customer care staff is very professional and highly knowledgeable. | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ Glascow Tennille Jr
I had a wonderful experience on my first visit. I worked with Denise who was very kind and answered all my questions thoroughly and patiently. I recently purchased a new to me Golf GTI and they did the 50K service and my car feels like new. I would definitely recommend their service department! | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Rayna Phillips
Just found out they do work on Tesla’s and I was very impressed with their service. It was a walk-in experience and I was out in a decent amount of time for my wheel alignment. I will be using them again. | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Katie Raymond Wise
I just want to give a shout out to ANDREA and everyone at the service department. I’ve never had such a great experience taking my car in for service. | Read Full Review
9/14/2024 12:00:00 AM | Google
★★★★★ Jeffrey Jarvis
The staff are welcoming, prompt and transparent; both on costs, issues encountered and or delays. And they are realistic in their time estimates. I am very satisfied with their continued service for my 2018 Golf S and would recommend them. | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ James Anderson
Outstanding customer service all around, clean and professional. | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Shawn R
Outstanding customer service!! Everyone there is extremely helpful and knowledgeable. | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ Jayla Poteat
Customer service is terrible, I came in on a Friday morning needing a diagnostic for my check engine light; I spoke to a nice female who told me immediately I would have to leave my car for over 48 hours due to no diagnostics being done on Saturdays. I didn’t feel comfortable with leaving my car the entire weekend so I asked could I | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ Chamia Day
Daniel was an awesome sales person. He understood what I was looking for and wanted. He got me right in my price range. Everyone here was so nice and generous. If you want you a Volkswagen go here and ask for Daniel. | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ Renee Woodfin
Awesome team. Was attentive to my needs and made sure I understood the process every step of the way. Thanks so much! Will definitely recommend you to friends and family. | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ BB Asali
Great service friendly staff | Read Full Review
9/1/2024 12:00:00 AM | Google
★★★★★ Sir Helly
Quick service , nice and friendly staff . This is my go to shop when i need service done on my car . | Read Full Review
8/31/2024 12:00:00 AM | Google
★★★★★ Matt W.
Working with Anthony Feggins from the Sales Team was great. Anthony was responsive and worked with the sales manager to help match the Out the Door price from another dealership. The sales team were straight forward and not pushy. Recommend working with Anthony when buying either a new or used car. He helped buying my very first car | Read Full Review
8/31/2024 12:00:00 AM | Google
★★★★★ Ashley
Best experience ever go see Anthony if you’re looking for a vehicle he has an amazing team and they are so nice and very kind made you feel like you was home. Thank you Anthony on helping me get in to my car?? | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Ashley Thomas
Got my car today check out Anthony he was such an amazing person and go me into something I love a lot. Best experience | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Jose Lopez
I recently went for the 20k maintenance check and I am satisfied with the ir service plus they include a courtesy wash which my car really needed. Thanks Pohanka VW | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Malcon Sykes
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8/25/2024 12:00:00 AM | Google
★★★★★ Rhed HeadDred
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8/25/2024 12:00:00 AM | Google
★★★★★ Claude Bowlding
Worst Customer Service Experience Ever Both Manager and Sales Person were uninformed and clueless as to what Model cars they are even selling. I asked to test drive a car. First they pull around the wrong vehicle. When trying to explain to the sales person that this is not the car i wanted he said “ its very similar” Who wants to tes | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Mindy Proctor
I had an exceptional experience working with Anthony Feggins. His customer service was truly outstanding—he was attentive, responsive, and genuinely cared about my needs. Mr. Feggins demonstrated a deep knowledge of the vehicle and answering all of my questions with confidence and clarity. Throughout the entire process, he maintain | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Henry Payes
Got my car for the engine cover recall and to check a nail in my tire and Andrea did an amazing job as always. She was quick, responsive, and super nice. Totally recommend the service department if you get to work with Andrea. | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Norma J
Andrea in service is awesome! | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Marion Fox
Excellent service. My service representative was knowledgeable, explained service needs clearly and was very kind and friendly. | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ porshia0725
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8/17/2024 12:00:00 AM | Google
★★★★★ JBlu
Absolutely great customer service. Took my car in for an oil change and recall. Angela stay on top of it updating me every step of the way!! | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Cornelius Williams
Pohanka VW Capital Heights is always CLEAN comfortable and kind. Thanks Zak and coworkers. | Read Full Review
8/14/2024 12:00:00 AM | Google
★★★★★ Rodney Cook
Easy appointment process and great customer service!! | Read Full Review
8/12/2024 12:00:00 AM | Google
★★★★★ Denise Miller
The Customer Service was EXCELLENT Thank you Zak | Read Full Review
8/9/2024 12:00:00 AM | Google
★★★★★ Nicholas Whyte
service advisor did an excellent job to get me in and out. I would like to thank Andrea for such a great job. Her customer service goes above and beyond continue to great service | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Emmanuel Osadebe
I have been servicing my car here since 2017 and they have always offered a stellar service . Andrea and the service manager are awesome people. Though my car is paid off, I simply cannot trust my vehicle with any one else but Pohanka. Keep up the good work! | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Jamia CARRAWAY
I'm big on customer service and professionalism. Andrea has always been courteous and professional and always pleasant. | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Vernell Hill
Fast service, very friendly advisor who was helpful | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Barbara Mitchell
Very professional and great customer service. Most of all they take very good care of my car. | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Nick Snow
I was able to work with Zack, whom I understand is the manager for mech work. He stayed in contact as well as anyone could whilst maintaining multiple projects. He was very transparent in expectations so I was very pleased to see the work completed before the projected time. The dealership and shop are kept clean and quiet . Everyone | Read Full Review
7/28/2024 12:00:00 AM | Google
★★★★★ Dread carr
This place is great customer service is top notch especially Andrea | Read Full Review
7/27/2024 12:00:00 AM | Google
★★★★★ Isadore Fielding
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7/27/2024 12:00:00 AM | Google
★★★★★ jose palacios
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7/26/2024 12:00:00 AM | Google
★★★★★ Erika Johnson
Zak has great customer service | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Brittain Rhodes
Excellent service! They made my 2024 Volkswagen Atlas a dream come true! The process was no hassle and they got me in and out!! | Read Full Review
7/24/2024 12:00:00 AM | Google
★★★★★ Dawn Newman
I would definitely recommend this place to anyone that I know. Victoria was very helpful and she didn’t waste no time with me she very good at what she does. I arrived at 9:45am and was driving off the lot by 3pm. | Read Full Review
7/12/2024 12:00:00 AM | Google
★★★★★ Desiree Smith
Updating my review from a few years ago to acknowledge another one of your employees... This is long overdue as she's helped me on several occasions since I purchased my car, but I want to thank Andrea for providing excellent customer service each and every time. Her professionalism, kindness, and willingness to go above and beyond | Read Full Review
7/9/2024 12:00:00 AM | Google
★★★★★ Paul M
Anthony and the pohanka sales team did an awesome job. I’ve bought many vehicles and hands down this process was the smoothest I have ever experienced. I would highly recommend Pohanka Vw if you are in the market for a new vehicle. | Read Full Review
7/7/2024 12:00:00 AM | Google
★★★★★ Miss Shaylene
Ms. Terry is the best! Very patient and knowledgeable. I walked in empty and walked out with the car of my dreams. Thank you! | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Exallus_
I went to get my 2015 golf TDI the 80k service and they did not change the oil in my vehicle, they also ordered an adblue tank for my vehicle but never got back in touch to make another appointment. Very good service | Read Full Review
6/25/2024 12:00:00 AM | Google
★★★★★ Chris Stover
I would like to give a BIG thanks to Terry Jackson at Pohanka Volkswagen in Capitol Heights, MD. She worked patiently with me for 3 weeks to help make my final decision to purchase a VW Atlas Cross Sport. Her professionalism was outstanding and I will recommend her to friends and family. Also, I would like to thank AJ, Larry, Stephen | Read Full Review
6/21/2024 12:00:00 AM | Google
★★★★★ Christian Price
I walked in here and believed they took care of me. How could I be anymore WRONG. Im trying multiple ways and people including General Sales Manager Ewing Foulks, Finance Manager Stephen McAllister, and Sales Manager AJ Cuffee to get my tags corrected from their own under the table registration applications using my name with the wro | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Matthew Warner
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6/18/2024 12:00:00 AM | Google
★★★★★ Cherisse Stackhouse
Love my new car ?? This is one of the best dealerships to buy your next vehicle from. They have amazing customer service, professionalism, fun environment, snack bar for customers, clean establishment through and through, and not only that they will break down the process and make things very clear and understanding. | Read Full Review
6/17/2024 12:00:00 AM | Google
★★★★★ david M
Great service! | Read Full Review
6/14/2024 12:00:00 AM | Google
★★★★★ Tevaris Torres
Great customer service! Angela stayed on the case from start to finish. She called with the technician recommendations and answered my pricing questions. I ended up with a new set of tires ( he said I had 3 different kind of tires on my car…lol), fresh juices flowing, new wipers in addition to a 60k checkup. Love that they are only a | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Carey Willard
Daniel and the rest of the staff were so kind and amazing! My mom and I had been on the car hunt and had a bad experience with another dealership but this experience was the complete opposite. Daniel went over the safety concerns extensively and made us confident with our purchase! Absolutely love my new car and recommend anyone on t | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Brii'Arolat
I purchased my first vehicle here just about 2 years ago, came in for my third oil change and maintenance and still received that same exceptional service and client experience that I know and love. Zak and Ms. Terri Are always so amazing. | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ LaShawn Elliotte
I highly recommend Pohanka Voltswagen as a place to have your vehicle service. The service Team is led by Alex the service manager and any staff you encounter does a fantastic job with not only servicing your vehicle but making you feel part of the Pohanka Volkswagen Family! ?? | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ M D (Angelina)
I am really grateful for folks here. Ruined my credit just by shopping around with other dealerships who were really careless and nonchalant about running my credit knowing my current situation with a recent total loss and looking around for cars, so my credit was struggling from the search and all the hits and I was ready to give up | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Lhr Hawkins
The service Department for car repair is horrible. The management has changed do not bring your car here for repairs go to Alexandria Volkswagen. | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Parker Chanee
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6/10/2024 12:00:00 AM | Google
★★★★★ james epperson
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6/3/2024 12:00:00 AM | Google
★★★★★ Chris Miller
Great experience. Took great care of me and I got a great deal on a brand new vehicle. Very satisfied. AJ & Daniel were the best. | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Darryl Holland
I had a very positive buying experience with Salesperson, Terrel Downing and Sales Manager, Algie Coffee on May 25, 2024. The whole process was transparent without any price haggling or fake add-on fees. I was very pleased with the deal I got on my 2023 Volkswagen Arteon. | Read Full Review
5/27/2024 12:00:00 AM | Google
★★★★★ David Robinson
Lesson learned: On Volkswagen, the positive battery cable is BLACK NOT RED! I had to learn this lesson the hard way when I put my battery in backwards. Long story short, I fried my alternator so the nothing would work — no power to the main computer controlling the car so power period. Replaced the alternator and now everything works | Read Full Review
5/25/2024 12:00:00 AM | Google
★★★★★ T Jenkins
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5/24/2024 12:00:00 AM | Google
★★★★★ lloganpaige
Zak was excellent and professional in assisting me and addressing the needs of my vehicle. Would absolutely recommend everyone to have their vehicle serviced at the Pohanka Volkswagen dealership! | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Happy Shopper
Pohanka Volkswagen Service Center always does a great job with with serving my car. The staff is friendly and helpful and the waiting area is quiet and comfortable. | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Kendall Adams
the easy access helped me complete the car service with time left to complete other tasks. - thank you | Read Full Review
5/19/2024 12:00:00 AM | Google
★★★★★ Miss Shaylene
Mrs. Terry is the best patient and knowledgeable. I walked in empty and walked out with the car of my dreams. Thank you | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Tymel Cason
Great experience! I was assigned Andrea again and everything went great! | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Emperor Vonte
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5/12/2024 12:00:00 AM | Google
★★★★★ Ms D
I brought my car to the dealership on April 22nd because my engine light and EPC light was on my dashboard which caused my car to hesitate while transitioning from the break to the gas. A $700 suggested repair turned into over $4,200 worth of repairs. Turns out, this will be the third time that I've had to return my car because t | Read Full Review
5/12/2024 12:00:00 AM | Google
★★★★★ Walter Lacey
I was happy to find, and meet some knowledgeable Volkswagen service writers, and mechanics. Took great care of me, and will definitely visit again. Hopefully it'll just be be for an oil change next time. ?? | Read Full Review
5/9/2024 12:00:00 AM | Google
★★★★★ Sallem Berhane
I want to thank Daniel for the excellent service. He made the process of buying a car a smooth one and he was very helpful! | Read Full Review
5/9/2024 12:00:00 AM | Google
★★★★★ Dr. Barrow Tabe
When I was looking for a place to get my mirror replaced on my Atlas, I read the reviews and they were not all that great. I however went in and from the start was greeted by Andrea who was very professional. She then proceeded to call the Manager Matt who also addressed a supplemental issue I asked about. They worked with my insuran | Read Full Review
5/2/2024 12:00:00 AM | Google
★★★★★ Hannatu Abbas
They had me in and out after a disappointing experience with another dealer staying after hours to make sure I left with a new car. They made sure I got the best deal and even gave me door to door service. Cannot recommend them enough. | Read Full Review
4/29/2024 12:00:00 AM | Google
★★★★★ Jaki Bradley
Excellent service! | Read Full Review
4/29/2024 12:00:00 AM | Google
★★★★★ Shaun Bailey
Early morning, the service department is ready to get you in and out. | Read Full Review
4/29/2024 12:00:00 AM | Google
★★★★★ AK Chadwick
Andrea, the Customer Service Representative was professional and courteous. The actual service time was short compared to other shops. | Read Full Review
4/29/2024 12:00:00 AM | Google

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