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Volkswagen of Puyallup

★★★★★(83)read reviews

820 River Rd, Puyallup, WA 98371

(253) 200-0708 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

★★★★★ Dan Hris
At Vw dealership great people working | Read Full Review
11/16/2024 12:00:00 AM | Google
★★★★★ ???(Charles)
Awesome performace of work with great quality of handling leasing process. | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ cookiemonster48
Bought a car brand new from this dealership. Since I bought it, it has been in the shop for about 5 or 6 months total. Service department has terrible communication skills and is dismissive. Every time I would attempt to get an update on my vehicle I would be put on hold for upwards of 25 minutes or be told I would receive a call bac | Read Full Review
9/18/2024 12:00:00 AM | DealerRater
★★★★★ Hovhannes Sargsyan
| Read Full Review
9/15/2024 12:00:00 AM | Google
★★★★★ Arthur Reboucas
I went to the dealership looking for a car that they currently did not have in stock. Shawn helped me along the way thru the process. His customer service was incredible during the whole process. He would follow up with me every other day checking in if the car arrived and was promptly ready for every time I asked on the updates. Whe | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Oleg Martynenko
Good dealership | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Ryan Watters
Second vehicle purchased from Volkswagen of Puyallup. The team is amazing and the management is top tier. I'm now a loyal customer. | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Lake Tapps
I got a great deal on both the new Atlas and my trade-in. The Sales Person was awesome and key to this purchase. He found the vehicle, made it available to me, and was fair and honest regarding the price and purchase process. All employees at this particular location were happy, helpful and made it a wonderful experience. I can't s | Read Full Review
8/12/2024 12:00:00 AM | Google
★★★★★ Shannan St.Clair
Blake took good care of me/my car. It was a different type of service situation because he had to coordinate with an out of state dealership in OR for a major warranty repair. | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Eric Nielsen
ABOSULTELY ABISMAL customer service from Blake., service advisor did not communicate, did not keep me informed on my services, timelines, etc. They did not inititiate any communications, i had to call in weekly to get any updates. | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ J C Grrrmann
Fast easy service | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Lisa Johnsen
| Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ John Dorosh
Recently got my Arteon and use the express service for an oil change. Ended up getting some 30k service that was due and didn't need to make another appointment. Though I do need to go back for brake work - wasn't enough time to do the work. | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ QED Modafacka
Jimmy, Laura, and Noi did their best to make the deal work. | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Scot Vine
The lady told me my oil change would be a set price and I was charged over. Then when I get home my car keeps telling me I need a oil change. I'm hoping they didn't forget to do my service. Now I have to make a special trip to have it reset | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Christopher Turner
Was able to get things in and out and fixed on my car without a hassle | Read Full Review
5/12/2024 12:00:00 AM | Google
★★★★★ Ed Chavez
| Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ Nick McDougall
Kyrsten was great at getting me into the right car at the right price with the right terms. I almost bought a car from her five years ago, but went with a family friend instead. I ended up paying way too much for the wrong car. Don’t make the same mistake I did…go with Kyrsten the first time. | Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ Cat Williams
| Read Full Review
5/10/2024 12:00:00 AM | Google
★★★★★ Ed Chavez
Excellent customer care. Service team are professionals - walks the "customer first" walk. Very proactive. Clean waiting area. WiFi available, so you can remote work if you can/have to while your VW is being serviced. | Read Full Review
5/7/2024 12:00:00 AM | Google
★★★★★ Genie Gilley
Lack of communication said he would call on two different days and let me know what was going on. Then promised to text me a coupon for a car wash. Never happened. Waiting for a part..... I have no faith that I will get a phone call to tell me my part is in. | Read Full Review
5/6/2024 12:00:00 AM | Google
★★★★★ Robert Jones
Blake is awesome, and he really took care of me. Very communicative during my service call - letting me know all the details of this visit - and he carefully went through the possible upcoming service needs of my Tiquan. Great job!!! | Read Full Review
5/5/2024 12:00:00 AM | Google
★★★★★ Scott Stockmyer
There were some small hiccups that the dealership was able to resolve immediately. The sales team wear over accommodating, as were the finance dept. It was a great experience.pp | Read Full Review
5/4/2024 12:00:00 AM | Google
★★★★★ Michele Wesner
I found it a bit expensive for an oil change. | Read Full Review
5/4/2024 12:00:00 AM | Google
★★★★★ Laurice Acrey
These people are jokes. And I already told them this email and my phone number doesn’t belong to Jessica. I have gotten 4 emails with her contract info and other emails with her car info and all…. Highly incompetent. Hopefully y’all get it together over there. | Read Full Review
5/4/2024 12:00:00 AM | Google
★★★★★ George S
Roman was the best ! He made the process super easy and I was able to get everything I was looking for. | Read Full Review
5/2/2024 12:00:00 AM | Google
★★★★★ Crystal Aguilar Hernandez
I chose this rating because Adam was very sweet and knowledgeable. He took care of me and my car. It was early in the morning but he was still patient with me and helpful. This is definitely my go to place for everything Volkswagen related!!!! | Read Full Review
5/1/2024 12:00:00 AM | Google
★★★★★ Deena Williams
Great dealer ship, Blake in service is great to deal with. Helpful, friendly and knowledgeable. | Read Full Review
5/1/2024 12:00:00 AM | Google
★★★★★ Don McAlester
Everything was done as asked and was ready on time. Always have great service here!! | Read Full Review
4/29/2024 12:00:00 AM | Google
★★★★★ Cary Hutchinson
Fast and friendly | Read Full Review
4/28/2024 12:00:00 AM | Google
★★★★★ Scott Foster
Your staff explained everything well and provided good service during my routine maintenance. | Read Full Review
4/27/2024 12:00:00 AM | Google
★★★★★ Holly Mosley
Did great work in the end. But took my car in expecting it to be done in a few hours and then it took 4 days. Granted, some of the work was tricky. The wait would have been fine if they had given a good estimate and sent regular progress updates. I had to call them most of the time to get updates. | Read Full Review
4/22/2024 12:00:00 AM | Google
★★★★★ Laurice Acrey
The service agent has yet to call me back to schedule my service date. Nor did he do as asked upon initial arrival. | Read Full Review
4/20/2024 12:00:00 AM | Google
★★★★★ Olivia Childress-White
Blake was really nice and so patient with me and made me feel like he cared about my business. | Read Full Review
4/17/2024 12:00:00 AM | Google
★★★★★ Caitlin Howard
Customer service was outstanding, couldn't ask for anything better. Hilary was truly fantastic | Read Full Review
4/17/2024 12:00:00 AM | Google
★★★★★ Robert
Sean was a great salesman but he does tend to get off track at time. Overall, he was great at getting me into the Atlas | Read Full Review
4/16/2024 12:00:00 AM | Google
★★★★★ Joe Frias
Tech advisor provided regular updates and auto technician fixed the issue. Great customer service and professionalism. | Read Full Review
4/16/2024 12:00:00 AM | Google
★★★★★ Paul Moore
Our sales associates, went above and beyond to make every detail of the auto purchase simple and convenient. Max and Oscar were phenomenal. I can't say enough good things about how well we were treated. Everyone we encountered was friendly and welcoming, even if they were not involved with our purchase. | Read Full Review
4/14/2024 12:00:00 AM | Google
★★★★★ Joshua Hilario
| Read Full Review
4/12/2024 12:00:00 AM | Google
★★★★★ Rmv
They are giving me nothing but excellent customer service... Blake and James are amazing. | Read Full Review
4/12/2024 12:00:00 AM | Google
★★★★★ Len M
The team at Volkswagen Puyallup offered first class! Romy and Noi were the apotome of customer service. They answered all of my questions, and sent several follow-up texts and emails to ensure my complete satisfaction with the vehicle. | Read Full Review
4/10/2024 12:00:00 AM | Google
★★★★★ Jagoda Nichols
Overall extremely pleased; however there was a stain left on my passenger seat which didn't make me too happy | Read Full Review
4/6/2024 12:00:00 AM | Google
★★★★★ Bruce Hogarth
Everyone involved was exceptional and treated us well. We were able to craft a win-win deal for both on our 1st visit. I appreciate not wasting our time specially since we live at least an hour away. | Read Full Review
4/4/2024 12:00:00 AM | Google
★★★★★ E. H.
Excellent service from Hillary and staff. She was efficient, knowledgeable and pleasant to work with. We usually service at another dealer but we're very impressed by VW Puyallup! | Read Full Review
4/4/2024 12:00:00 AM | Google
★★★★★ Ernest Bodoh
Good dealership. Friendly. Fourth vehicle purchased here. | Read Full Review
3/31/2024 12:00:00 AM | Google
★★★★★ Teresa Atkins
Easy to deal with. | Read Full Review
3/29/2024 12:00:00 AM | Google
★★★★★ Mike Van
All employees I dealt with were helpful and mostly pleasant | Read Full Review
3/27/2024 12:00:00 AM | Google
★★★★★ Joe Hosny
Great service. I wish if a car wash was provided after service but overall the service was awesome | Read Full Review
3/26/2024 12:00:00 AM | Google
★★★★★ Marcella Tarnecki
| Read Full Review
3/26/2024 12:00:00 AM | Google
★★★★★ Pamela Hall
Customer Service! | Read Full Review
3/23/2024 12:00:00 AM | Google
★★★★★ Brendan Andrews
Everything was resolved eventually! | Read Full Review
3/20/2024 12:00:00 AM | Google
★★★★★ Bruce Baurichter
| Read Full Review
3/18/2024 12:00:00 AM | Google
★★★★★ Noi Phonsavanh
| Read Full Review
3/18/2024 12:00:00 AM | Google
★★★★★ Joel Moreland
The rear cargo interior trim at the spare wheel is not reinstalled properly and I’ll likely have to figure it out myself. | Read Full Review
3/18/2024 12:00:00 AM | Google
★★★★★ Curtis Marzano
Great communication and service throughout this process | Read Full Review
3/13/2024 12:00:00 AM | Google
★★★★★ Joseph Malone
| Read Full Review
3/12/2024 12:00:00 AM | Google
★★★★★ Joseph Malone
The team and facility are great. They treat the customer the way they would like to be treated while getting the best deal for the customer and the dealership. I've had my car serviced here on numerous occasions and they are always upfront about the time frame it'll take to perform work and the cost (from what they know at the time). | Read Full Review
3/11/2024 12:00:00 AM | Google
★★★★★ Greg Breininger
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3/8/2024 12:00:00 AM | Google
★★★★★ Doris Tevaseu
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3/8/2024 12:00:00 AM | Google
★★★★★ Jerry Grant
Adam has great communication skills. | Read Full Review
3/7/2024 12:00:00 AM | Google
★★★★★ Eduardo del Valle Ruiz
Service department always do great in this location, Hilary always deliver a great customer service and we always trust on her. | Read Full Review
3/6/2024 12:00:00 AM | Google
★★★★★ robert sano
My appointment went very well, they got me done quick! | Read Full Review
3/6/2024 12:00:00 AM | Google
★★★★★ Kim Easter
| Read Full Review
3/5/2024 12:00:00 AM | Google
★★★★★ Chad Beeler
Great experience! Shawn Yi did an outstanding job educating me on the vehicle and answered every questions thoroughly and professionally. I'd highly recommend VW Puyallup to anyone. Thank you, Chad Beeler | Read Full Review
3/5/2024 12:00:00 AM | Google
★★★★★ Jose Leal
Everything was just fine the sales person awesome just when we got to the point with the financial person that was supposed to be easy to understand well it wasn’t like that he strikes me like three times trying to get me signed something like extended warranties and so on on till I told him that one more time to insist and I almost | Read Full Review
3/5/2024 12:00:00 AM | Google
★★★★★ Molly G.
I will happily drive an extra 11 miles south to VW of Puyallup for their great service! My first visit to their dealership was yesterday for regular service and it was top notch: Knowledgeable and friendly staff, clean and comfortable waiting area. They were even able to tell me my car was still under warranty, even though I purchas | Read Full Review
3/3/2024 12:00:00 AM | Google
★★★★★ Julie Gentzel
They did a fine job. | Read Full Review
3/3/2024 12:00:00 AM | Google
★★★★★ John Clemens
| Read Full Review
2/22/2024 12:00:00 AM | Google
★★★★★ Chris Hartzog
Excellent service all around. Nothing negative to note. | Read Full Review
2/21/2024 12:00:00 AM | Google
★★★★★ Jenn Michener
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2/21/2024 12:00:00 AM | Google
★★★★★ HannaH
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2/18/2024 12:00:00 AM | Google
★★★★★ Guy Blaise
Service member didn't fill my gas back up to its original level after saying he would do so. Service team showed no work or any proof that any diagnostic was done on the engine or wipers as requested and refused to answer basic questions. Wiper blade was still malfunctioning after checking it after the "service" was provided. The ser | Read Full Review
2/14/2024 12:00:00 AM | Google
★★★★★ Steph Seaton
We’ve been searching for a new car for about a month. We finally decided to move forward with a VW iD4. We live in Seattle so I was ready to just go to the closest dealer and make my new car dreams come true. My husband recommended we go to Puyallup before committing to anything. In my head the whole cars cost less in Puyallup was a | Read Full Review
2/11/2024 12:00:00 AM | DealerRater
★★★★★ Steve Wall
This is a great dealership, excellent sales and customer service. The person we dealt with in service was great. However, we were told it would be 2 hours and five hours later it still wasn't finished. All they were going to do was the recall treatment to the Sliding cover on the sunroof on our ID4, and change out some wipers that we | Read Full Review
2/10/2024 12:00:00 AM | Google
★★★★★ Wilfredo Lugo
| Read Full Review
2/8/2024 12:00:00 AM | Google
★★★★★ Ashleigh Lambert
The staff here is amazing and super helpful. I was able to find what car I needed and was able to complete paperwork that same day. If I'm ever in need of a Volkswagen again I will not hesitate to call! | Read Full Review
2/8/2024 12:00:00 AM | Google
★★★★★ Erin Reynolds
5 stars. It was easy to schedule my maintenance.Everyone I encountered was kind and helpful. The dealership itself is clean and the staff represented the location well. I felt safe and I was comfortable waiting in the service area. I had a great experience when I purchased my vehicle last year and the great service has clearly cont | Read Full Review
2/4/2024 12:00:00 AM | Google
★★★★★ Andrew Meyers
Great service as usual! | Read Full Review
2/1/2024 12:00:00 AM | Google
★★★★★ Larry Littell
| Read Full Review
1/27/2024 12:00:00 AM | Google
★★★★★ Pablo Gerber
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1/27/2024 12:00:00 AM | Google
★★★★★ Reba Robinson
Shawn Yi is an outstanding salesman. We’ve been buying cars from him for the last 15 years. We respect and trust him. | Read Full Review
1/23/2024 12:00:00 AM | Google
★★★★★ Jeff Boman
Customer communication is stifled and not encouraged by having all phone calls filtered through Service Scheduling. I didn't need to speak about scheduling. I needed to talk with the Service Advisor about the status of my car. This is an annoyance and not very customer-centric. There are serious improvements that Puyallup VW coul | Read Full Review
1/23/2024 12:00:00 AM | Google
★★★★★ W L
We was nervous at first but with the help of Edward (Credit Consultant) and Laura (Financial) helped us got the car. Thank you so much | Read Full Review
1/17/2024 12:00:00 AM | Google

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